Projects - Cryptohopper Chat integratie

Chat Functionality Integration in Cryptohopper

This project encompasses the advanced integration of a continuously available chat feature on the Cryptohopper website, utilizing Rocket Chat, to facilitate efficient communication between users and the support team.

Cryptohopper positions itself as the leading cryptocurrency trading platform on the internet, renowned for its comprehensive automation tools designed to optimize trading techniques. The platform boasts a wide user base, consisting of hundreds of thousands of individuals, with hundreds of new registrations daily.

Given the size and growing community, it's clear that the need for direct support and knowledge sharing is essential. Until now, users could submit their questions to the Cryptohopper support team, a process that sometimes proved to be time-consuming.

In response to the need for faster and more accessible support, Cryptohopper has taken the initiative to integrate a chat functionality directly onto their website. This accessible chat service is designed to provide 24/7 support, allowing users to communicate not only with the support team but also with each other.

During the development phase of this chat functionality, a thorough evaluation was conducted of various communication tools, including Whatsapp Business, Rocket Chat, Discord, LiveChat, and custom solutions. Ultimately, Rocket Chat was chosen for its popularity, adaptability, and the ability to visually integrate seamlessly with Cryptohopper's branding.

Rocket Chat is hosted on a dedicated server, fully integrated within Cryptohopper's infrastructure, ensuring a uniform user experience without burdening the main servers. The hosting solution for the chat is dynamically scalable to meet fluctuating demand, ensuring reliable availability regardless of the number of active users.

The visual integration of the chat service has been carefully aligned with the design and branding of Cryptohopper, making the chat service an extension of the overall user experience. The end result is a chat service that beautifully complements the appearance of Cryptohopper, with attention to details.